Helpdesk support finds itself as one of the points of contacts where the customers reach you for support related questions that drive in more business. Hence you should definitely have a robust team to keep track of the incoming support requests and make timely replies and resolutions adhering to the SLA that you promote. If you are aware of the number of tickets that are created in the helpdesk and not looking for proactive server support, the Helpdesk support plans ( per ticket plan ) will suit you the best. This plan covers all the normal helpdesk tickets related to Web server, Email services, Database or DNS issues, etc. We even have our own Helpdesk monitoring systems in place which ensures that all of the support questions raised by your end customers are attended by our team and resolved.