24/7 Support Services !
Delivery Models
How Supportlobby delivers its Services
+1-973 400-1414

24/7 Technical Support Team vary in the way it delivers support to the end clients. We have a custom tailored levels of Support tiers popularly known as Shared Team, Semi-Dedicated Team and Dedicated Team depending on the features it offers to the Clients. Each has its advantages and space in a Hosting Support Platform. If you are a start up or having few number of servers, or you are having a fleet of servers with complex technologies serving your mass user base, we have that support tiers offered by us, that you can choose according to your requirements and flexibility, and thus providing industry standard SLA and seamless support experience for your customers.

Dedicated Team


Are you tired of being one among many ??? Get our Dedicated Support Staff… Take the support to the next level and concentrate on core business activities….

The Dedicated Support Engineer at Supportlobby , WORKS EXCLUSIVELY FOR YOU , independently or along with your inhouse Technical Support. The work flow, work reports, systems, etc can be implemented as per your company policies and the team will perform as your extended overseas support team. This enables you to concentrate on your business more and improve the core business activities.

Dedicated Tech

This plan is for those who needs the tech to cover their peak time or off peak time. Tech will work 8 hours/day, 5 days/week

Features :

  • L1/L2/L3 Techs and with direct chat support
  • Flexible timings
  • Unlimited Servers/tickets
  • Helpdesk and Live chat support with custom response time
  • Complete server/cloud/virtualization support and management
  • Pre-Sales, Account/Server deployment or migration
  • Periodic Security Audit, Vulnerability patching and abuse prevention
  • Backup Management and Disaster Recovery
  • Technology Consultation, any custom requirements and monthly business reviews
  • One week Trial

Dedicated Team

A team of dedicated Engineers working 24x7, who are proficient in your systems and managing all aspects of you systems i.e., no matter what time, your systems integrity will be maintained all round the clock.

Features :

  • Full 24/7 support coverage
  • Fully customizable Team
  • Unlimited Servers/tickets
  • Helpdesk , Live chat support and Phone support with custom response time
  • Complete server/cloud/virtualization support and management
  • Pre-Sales, Account/Server deployment or migration
  • Periodic Security Audit, Vulnerability patching and abuse prevention
  • Backup Management and Disaster Recovery
  • Performance tuning of server/services on demand
  • Technology Consultation, any custom requirements and monthly business reviews
  • 24/7 Monitoring including off peak hours
  • One week Trial

Semidedicated Team


Cannot Afford a 24/7 Dedicated support team and but cannot settle with a shared team?

We have the right answer for you. Our Semi Dedicated Support Team gives you the advantage of a nearly Dedicated Support Team with same Technical Support Engineers managing your clients day after day. The Semidedicated team consists of 5-7 Support engineers managing 2-3 clients. While subscribed to a Semi Dedicated Support Team , you will be paying a share of the total Team management fee instead of paying for the entire Dedicated Support Team.

Features :

  • 24x7 Server Monitoring
  • 24x7 Server Management
  • Helpdesk and Livechat support
  • Support for L1/L2 and L3 issues.
  • Complete server/cloud/virtualization support and management
  • Pre-Sales, Account/Server deployment or migration
  • Periodic Security Audit, Vulnerability patching and abuse prevention
  • Backup Management and Disaster Recovery
  • Performance tuning of server/services on demand
  • Technology Consultation, any custom requirements and monthly business reviews
  • 7 Day Free trial

Shared Team


Cheapest Support model for Webhosting Business

Shared team is our cheapest form of support delivery. In Shared team, A team of Engineers work for a pool of 12-15 Clients. They will be managing server issues ranging from basic L1 to L3. There are various support plan tiers for the shared team and the pricing details depends upon the chosen support plan.

Per Server Plan : This plan offers complete server management and unlimited enduser ticket support

Per Ticket Plan : If you are aware of the number of tickets that is created in the helpdesk and not looking for proactive support this plan will suit you the best.

Per Livechat Plan : You can purchase 24x7 Livechat bundles in this plan

Server Monitoring Plans : 24x7 Service monitoring for your servers.

Why Choose Suppportlobby


Immediate Start up

You can avoid support startup delays once you sign up with us. Supportlobby plans and administration techniques are designed to interact with you promptly, drafting your guidelines and accepting your policies. Once you signup, supportlobby engineers start working for you right away.

In-Depth Industry Knowledge

Our experience which is over 12 years has catered us with ability to handle complex and unique requirements. We always deliberately drive to stay abreast of latest technologies, changes, and incorporate it with our team. Our Customer-centric approach and ethical practices has helped with more 95 percent client retention in the past 12 years.

Support For Cloud Infrastructure

Supportlobby cloud consultancy team help you with planing, building and managing cloud environments. We provide setup, migration and infrastructure support for your cloud needs. This will help you to focus on core business strategey and driving more profitability.

Proactive Server Management

Our Engineers continuously monitor to catch any issues on your servers before they become full-grown problems and thus providing service reliability and immediate incident resolution. This will help keep your business running 24/7.

Complete Transparency

SupportLobby considers ourselves as an extended support team for your company. We work as your inhouse support, under the guidelines you provide.

24x7x365 Availability

SupportLobby engineers work on a round the clock to provide support for you. Service offered 24 hours a day, 7 days a week, 365 days a year, with professionalism unmatched. We work for you, even while you sleep.

Our Clients are backed by the highest level of Support with unmatched Quality and performance delivered.