Services

Helpdesk Services

“The Active Helpdesk Services includes troubleshooting tickets from the customer helpdesk softwares , including pre-sales and Technical queries. The helpdesk* service plans are popularly known as Per-ticket plans”

This service includes level 1 and level 2 issues. The level 3 issues are automatically charged hourly once approved by the customer. The level 3 issues are categorized under the 'Administration Services'.

	Active Ticket Deals

One support query per ticket. Free Control Panel Installation and Configuration with this plan. Free Helpdesk setup for support perquisites. Followups are not counted, but multiple issues will be considered as multiple tickets. Additional 3$/ticket for every ticket extra according to the bunch Support provided through help desk alone. Guaranteed 1 hour response time. Guaranteed 6 hour resolution time. No server administration tasks such as   a) security audit b) software recompilations c) third party script installations d) Kernel reconfiguration Additional 20$ for "ACTIVE SERVER SETUP" (one time fee)

Upto 30 tickets per month = 100 USD     Upto 50 tickets per month = 140 USD     Upto 100 tickets per month = 250 USD     Upto 200 tickets per month = 450 USD     Upto 500 tickets per month = 1000 USD

* The Helpdesk Service plans are for a maximum of 15 servers when catering to the hosting industry